October 4, 2016
KUBRA Completes Bill Redesign Project with Atmos Energy
TEMPE, Arizona (Oct. 4, 2016) — KUBRA, a customer experience management solution provider, announced the completion of a full-color bill redesign with Atmos Energy Corporation. As the largest natural gas distributor in the United States, Atmos Energy services 3 million customers in 1,400 communities across the Midwest and Southeast. Atmos Energy enlisted KUBRA for the new bill design project to help drive on-time payment rates and improve customer communications.
KUBRA currently provides Atmos Energy with roll-fed printing out of its Dallas print facility. The longstanding relationship between KUBRA and the Utility, along with KUBRA’s extensive bill redesign and print and mail industry experience, were deciding factors in the selection process. In the redesign, the project team utilized color to call attention to pertinent payment details and dates for customers. The new design also introduced on-bill marketing areas for dynamic messaging to improve communications with customers and reduce call center volume.
“KUBRA prides itself on providing exceptional technology that delivers intelligent customer experiences for all its clients,” said Rick Watkin, President and CEO of KUBRA. “We’re thrilled to see a valued client like Atmos deploying forward-looking strategies to take customer communications to a new level. Customer satisfaction is the driving force behind all initiatives happening at Atmos, and we’re looking forward to seeing the positive results.”
In addition to tracking customer feedback, Atmos Energy will be evaluating the impact of the bill redesign on its operations and collections over the coming year.
About Atmos Energy
Atmos Energy Corporation, headquartered in Dallas, is the country’s largest natural-gas-only distributor, serving over three million natural gas distribution customers in over 1,400 communities in eight states from the Blue Ridge Mountains in the East to the Rocky Mountains in the West. Atmos Energy also manages company-owned natural gas pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas and provides natural gas marketing and procurement services to industrial, commercial and municipal customers primarily in the Midwest and Southeast. For more information, visit www.atmosenergy.com.
KUBRA provides customer experience management solutions to some of the largest utility, insurance and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive communications solutions for customers. With more than 1 billion customer experiences annually, KUBRA provides performance-driven value to more than 550 clients every day. KUBRA is an operating subsidiary of the Hearst Corporation. Visit www.kubra.com for more information.