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February 20, 2018

KUBRA Speaks with Pennwell, Discusses Exciting Industry Developments

On January 23-25, KUBRA attended DistribuTECH 2018 in San Antonio, Texas. During the show, KUBRA VP of Utility Solutions, Brad Sileo, spoke with Pennwell Editor-in-Chief Teresa Hansen about KUBRA IQ, implicit consent alerts, and the Outage Data Initiative.     Sileo explains that KUBRA IQ takes self-service customer interactions to the next level with solutions… Continue reading

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February 20, 2018

New Infographic Discusses the Future of Chatbots

Chatbots have become a hot topic in recent years, but sometimes it can be difficult to envision what a future with chatbots actually looks like. In our new infographic, we look at some of the stats and driving factors of the increased popularity of chatbots, as well as how they can be used to improve… Continue reading

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February 12, 2018

White Paper Breaks Down TCPA Compliance for Utility Alerts

The new KUBRA white paper, “Breaking Down TCPA Compliance for Utility Alerts,” aides utilities in understanding and adhering to critical TCPA guidelines. Engaging customers with relevant information in their channel of choice is of unique importance to the utility industry—doing so while remaining compliant with regulations for automated messaging increases this challenge exponentially. The Telephone… Continue reading

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February 8, 2018

KUBRA Opens Doors for “Tech Your Heart Out” Recruitment Event

Meet KUBRA. We offer the most complete and integrated suite of cloud-based customer experience management solutions available on the market. We use the latest software technologies to deliver over one billion customer experiences annually, and we’re just getting started! On February 28, we’d like to meet you. We’ll be opening our doors to the tech… Continue reading

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February 1, 2018

Webinar Recording Available: Revitalizing Print Communications with a Document Redesign

JD Power studies have revealed that billing and payment factors can account for 20 percent or more of total customer satisfaction. When was the last time your organization analyzed customer-facing print communications to optimize the experience for customers? In our recent webinar, we discuss the changing payment landscape and customer expectations that are driving changes… Continue reading

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January 23, 2018

KUBRA to Showcase Outage Data Initiative Integration at DistribuTECH

Tempe, Arizona (January 23, 2018) — KUBRA, the leading provider of customer experience management solutions and an early participant in the Outage Data Initiative (ODI) workgroup, will showcase the standardized data using its Storm Center outage maps at DistribuTECH 2018. DistribuTECH attendees are invited to visit the company on the trade show floor (Booth #1225)… Continue reading

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