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March 6, 2018

KUBRA Announces New Storm Center Outage Map

Tempe, Arizona (March 6, 2018) — KUBRA, the leading provider of customer experience management solutions, today announced the release of its Storm Center™ 5 outage map edition. The latest version of the industry-leading outage map solution features a multi-tenant platform designed to provide the most commonly used features of earlier editions, but with an optimized… Continue reading

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March 5, 2018

KUBRA Provides Over 15 Million Interactions During Powerful Winter Storms

During the first week of March, the East Coast of the U.S. experienced a devastating “bomb cyclone” when Winter Storm Riley, brought on by a powerful Nor’easter, struck with heavy rain and flooding. Meanwhile on the West Coast, California was hit with a blizzard and left under a blanket of thick snow.¹ With these storms came… Continue reading

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March 1, 2018

Learn About AI-Enhanced Customer Service with New KUBRA Webinar

Webinar: Using Chatbots to Reach Customers with Facebook Messenger and Amazon Alexa March 13 at 2:00 PM EST and March 15, 2018 at 11:00 AM EST Intrigued by artificial intelligence, chatbots, and machine learning? You’re not alone! KUBRA has put together an exciting new webinar that discusses new AI technology, how it affects the utility… Continue reading

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February 20, 2018

KUBRA Speaks with Pennwell, Discusses Exciting Industry Developments

On January 23-25, KUBRA attended DistribuTECH 2018 in San Antonio, Texas. During the show, KUBRA VP of Utility Solutions, Brad Sileo, spoke with Pennwell Editor-in-Chief Teresa Hansen about KUBRA IQ, implicit consent alerts, and the Outage Data Initiative.     Sileo explains that KUBRA IQ takes self-service customer interactions to the next level with solutions… Continue reading

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February 20, 2018

New Infographic Discusses the Future of Chatbots

Chatbots have become a hot topic in recent years, but sometimes it can be difficult to envision what a future with chatbots actually looks like. In our new infographic, we look at some of the stats and driving factors of the increased popularity of chatbots, as well as how they can be used to improve… Continue reading

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February 12, 2018

White Paper Breaks Down TCPA Compliance for Utility Alerts

The new KUBRA white paper, “Breaking Down TCPA Compliance for Utility Alerts,” aides utilities in understanding and adhering to critical TCPA guidelines. Engaging customers with relevant information in their channel of choice is of unique importance to the utility industry—doing so while remaining compliant with regulations for automated messaging increases this challenge exponentially. The Telephone… Continue reading

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