April 20, 2017

Indianapolis Power and Light Company Takes Self-Service to New Heights with Indoor and Outdoor Kiosks

On March 30, 2017, Indianapolis Power and Light Company (IPL) deployed new self-service kiosks at their Customer Service Center, powered by the KUBRA EZ-PAY® on-demand payment application. In a recently published press release about the launch of their new payment solution, Rafael Sanchez, the President and CEO of IPL, spoke about the driving force behind… Continue reading

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April 13, 2017

Dominion Municipal Portal Grants Users Unique Insight Into Outages

KUBRA is proud to announce the launch of the Dominion Municipal Portal. Released in March 2017, the portal uses the KUBRA iShare product to offer authorized municipal and military users access to an interactive outage map and the ability to communicate directly with Dominion about outages in their area. When a user registers an account… Continue reading

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March 28, 2017

KUBRA Announces 25th Anniversary, Celebrates with Future Forward Campaign

New York, New York (March 28, 2017) — KUBRA, a leading customer experience management solution provider, today announced the celebration of the company’s 25th anniversary with a new “Future Forward” campaign. The campaign will include employee and client initiatives to underscore both the company’s industry-leading position and the future vision of KUBRA. “It’s with great… Continue reading

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March 20, 2017

National Grid Upgrades Storm Center™ Map Just in Time

National Grid has upgraded to the newest version of Storm Center™ across all three service territories: Massachusetts, New York, and Rhode Island. The upgraded KUBRA Storm Center product delivers the same functionality and data presentation as its predecessor while also including an upgraded user interface, new Google Maps base, and responsive design. The new map is… Continue reading

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March 17, 2017

9 Tips for Improving Bill Design and Increasing Customer Satisfaction

One constant across all markets and industries is the fact that eventually someone has to pay a bill. For companies that provide business to consumer services, such as utility and insurance companies, this is most likely a recurring, monthly process. Although many customers might view the billing cycle as a negative, this is a great… Continue reading

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February 28, 2017

Con Edison Storm Center™ Upgrade Includes Political Boundaries, Premise Layer

Just in time for the newest round of winter storms, Con Edison has upgraded to the latest enterprise-level version of KUBRA Storm Center™. The upgraded outage map includes all that the new Storm Center 4 has to offer, such as an upgraded user interface, new Google Maps base, and responsive design. Storm Center also includes… Continue reading

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