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The utility industry is steadily becoming more adept at meeting customer expectations in this stage of tech evolution. By proactively distributing email, push notifications, and sms text message alerts, utilities are able to engage with their customers like never before. With this capability comes significant responsibility, and utilities are tasked with remaining compliant with TCPA… Continue reading →

There are 80 million millennial individuals in the United States—and this generation will soon account for 30% of the utility industry’s customer base. Millennials are well-known for embracing this exciting age of technology, convenience, and innovation. In order to best partner with these customers, utilities should consider common preferences and trends. Utilities and millennials can develop a… Continue reading →

Customers look to their utility companies to keep them safe, comfortable, and well-informed. Experiencing a power outage can not only cause inconvenience, but it can also create tension in the utility-customer relationship. Although it is often the case that outages occur at no fault of the utility, responsibility still falls upon the utility to provide… Continue reading →

March of 2018 will not quickly be forgotten by residents on the East coast of the United States—or the utility companies that serve them. In less than three weeks, Winter Storms Riley, Quinn, Skylar, and Toby all brought heavy snow, high winds, and poor visibility to the area. Trees collapsed, schools were closed, and casualties… Continue reading →

At DistribuTECH 2018, KUBRA officially unveiled its newest artificial intelligence solution, KUBRA IQ. The new solution uses Natural Language Processing to provide customers a new way to self-serve while using everyday language. The solution is integrated with popular conversational platforms: Facebook Messenger, Amazon Alexa, and text messaging. KUBRA has now released a full recording of… Continue reading →

The Telephone Consumer Protection Act, or TCPA, sets the ground rules for automated messaging systems. Utilities must navigate these guidelines while seamlessly delivering the alerts and notifications their customers need. Understanding how and when the TCPA applies is the first step in the process. Fortunately, there are a series of questions that can aid in… Continue reading →