Blog

According to SSiC analytics, businesses within the manufacturing, healthcare, and utilities industries rank among the top five industries most at risk for cyber attacks. Needless to say, that’s not great news. The impacts of a data breach are damaging to a company and its customers—and looking at these consequences square in the face is critical… Continue reading →

In 2017, the occurrence of major data breaches escalated so quickly that it is no surprise industries who manage customer payments are showing a keen interest in payment data security in 2018. The challenges many utilities face is understanding how payment solution providers are protecting their customer data and determining whether the measures they are… Continue reading →

Hurricane Season 2018 began with a fervor, with Tropical Storm Alberto swirling into the Gulf of Mexico even before the official hurricane season start date of June 1. With hurricane season now officially underway, the National Oceanic and Atmospheric Administration is predicting an average to above-average season including 10-16 named storms and five to nine… Continue reading →

Meet KUBRA. We offer the most complete and integrated suite of cloud-based customer experience management solutions available on the market. We use the latest software technologies to deliver over one billion customer experiences annually, and we’re just getting started! On May 23, we’d like to meet you. We’ll be opening our doors to the tech… Continue reading →

In the following missive, President and CEO Rick Watkin addresses KUBRA employees and announces the launch of a new campaign: Experience Better. KUBRA Team, Last year we celebrated our 25th anniversary and shared our Future Forward goals with clients and friends. Together we commemorated over two decades of innovation and cultivated our mission to be… Continue reading →

The utility industry is steadily becoming more adept at meeting customer expectations in this stage of tech evolution. By proactively distributing email, push notifications, and sms text message alerts, utilities are able to engage with their customers like never before. With this capability comes significant responsibility, and utilities are tasked with remaining compliant with TCPA… Continue reading →