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March 8, 2018

Robot Apocalypse or Helpful Friends? New White Paper Talks Chatbots

No matter what you personally think about chatbots, it’s hard to deny their popularity. With chatbots’ increasing integrations into smart speakers and other devices to their potential as an extraordinary customer service representative, it seems inevitable that they are here to stay. In recent years, companies have increased their usage of chatbots and have seen… Continue reading

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March 7, 2018

4 Reasons Why Your Customers Aren’t Using Electronic and Paperless Billing

Increasing electronic and paperless billing adoption has been at the forefront of utility billing and payment objectives for numerous years. Paper bills do not meet the needs of today’s consumers, and are viewed as environmentally wasteful and costly. Utilities stand to save $0.47 per bill per month just by moving customers to e-billing,¹ while the customer… Continue reading

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March 6, 2018

KUBRA Announces New Storm Center Outage Map

Tempe, Arizona (March 6, 2018) — KUBRA, the leading provider of customer experience management solutions, today announced the release of its Storm Center™ 5 outage map edition. The latest version of the industry-leading outage map solution features a multi-tenant platform designed to provide the most commonly used features of earlier editions, but with an optimized… Continue reading

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March 5, 2018

KUBRA Provides Over 15 Million Interactions During Powerful Winter Storms

During the first week of March, the East Coast of the U.S. experienced a devastating “bomb cyclone” when Winter Storm Riley, brought on by a powerful Nor’easter, struck with heavy rain and flooding. Meanwhile on the West Coast, California was hit with a blizzard and left under a blanket of thick snow.¹ With these storms came… Continue reading

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March 1, 2018

Learn About AI-Enhanced Customer Service with New KUBRA Webinar

Webinar: Using Chatbots to Reach Customers with Facebook Messenger and Amazon Alexa March 13 at 2:00 PM EST and March 15, 2018 at 11:00 AM EST Intrigued by artificial intelligence, chatbots, and machine learning? You’re not alone! KUBRA has put together an exciting new webinar that discusses new AI technology, how it affects the utility… Continue reading

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February 20, 2018

KUBRA Speaks with Pennwell, Discusses Exciting Industry Developments

On January 23-25, KUBRA attended DistribuTECH 2018 in San Antonio, Texas. During the show, KUBRA VP of Utility Solutions, Brad Sileo, spoke with Pennwell Editor-in-Chief Teresa Hansen about KUBRA IQ, implicit consent alerts, and the Outage Data Initiative.     Sileo explains that KUBRA IQ takes self-service customer interactions to the next level with solutions… Continue reading

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