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November 3, 2017

Infographic: Plotting Your Customer Experience Course

Utility maps have continued to grow in popularity and in necessity.  Outage maps allow utilities to save money and communicate conveniently, while simultaneously increasing customer satisfaction. Within the industry, 90% of utilities offer outage maps to their customers. Ensuring that these maps are built efficiently, offer the most relevant information, and are easily accessed by… Continue reading

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October 26, 2017

New KUBRA Webinar – Mapping Storm Restoration in Hurricane Season 2017

The 2017 Hurricane season holds the distinction of being one of only six years on record to feature multiple Category 5 hurricanes. Hurricanes Harvey and Irma left more than 6.5 million customers without power across the Southeast, and Hurricanes Maria and Nate followed closely behind. Maria left a wake of destruction and almost complete darkness… Continue reading

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October 26, 2017

Smart Homes Are Here To Stay – Why Amazon’s New Products Are Such A Big Deal

Smart homes have been rapidly gaining in popularity among consumers, with 79% of U.S. consumers owning a smart home device in 2017. This change in consumer preferences is bound to affect the utility industry, and it is important that utilities are ready to respond. Smart home devices come in all shapes and sizes, and some… Continue reading

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October 18, 2017

KUBRA Solutions Keep Customers Informed During Hurricane Nate

Hurricane Nate, the latest storm in a historically active hurricane season, swept through states along the Gulf Coast as a Category 1 storm. Hurricane Nate made landfall in the U.S. twice within its lifespan, first in Louisiana and second in Mississippi, before decreasing back down to a tropical storm. Over 67,000 homes lost power over… Continue reading

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October 6, 2017

KUBRA Braces for Tropical Storm Nate

The effects of Tropical Storm Nate began on Thursday, October 5, as it hit Costa Rica, Nicaragua, and Honduras. According to CNN, the storm is expected to make landfall in the United States on Saturday or early Sunday as a Category 1 hurricane, which would make it the third hurricane in six weeks to hit… Continue reading

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October 6, 2017

Infographic: Top Trends in Customer Billing

Customer preferences are always evolving, and companies must keep up with new trends in order to provide the best customer service possible. Big trends in the marketplace often revolve around billing and payments, which is a great opportunity for companies to connect with customers when tensions are most high. All customers have to pay bills,… Continue reading

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