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September 6, 2017

Infographic: Who is the Utility Customer of 2018?

As the new year approaches, it is important to look at customer trends and preferences, and how to create an effective strategy to reach them.  Many customer trends are driven by changes in technology, customer service provided in other industries, and the increase in millennial homeowners and renters. In our infographic, we review the customer… Continue reading

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September 5, 2017

KUBRA Strengthens Resources in Advance of Hurricane Irma

Right on the heels of Hurricane Harvey, Hurricane Irma has transformed into a Category 5 storm and is expected to hit the Caribbean islands on Wednesday, September 6, according to CNN. The storm is one of the strongest storms to hit the Atlantic, and currently has maximum sustained winds of 185 mph. Although the path… Continue reading

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August 31, 2017

KUBRA Responds to Aftermath of Hurricane Harvey

Hurricane Harvey originally made landfall in Texas as a Category 4 storm on August 25, 2017 and has set a U.S. record for rainfall from a single storm at 51 inches of rain so far. The National Hurricane Center is predicting additional rain as the storm moves into southwestern Louisiana and western Kentucky. The storm… Continue reading

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August 29, 2017

Central Hudson Keeps Employees Informed with New Internal Alerts

In January 2017, Central Hudson deployed their new Internal Alerts system for employees, marking the very first implementation of the new KUBRA Notifi Internal Alerts module. The Internal Alerts module is a feature of the newest version of Notifi and is accessible through Central Hudson’s EnergySuite Admin Console. Both the Notifi upgrade and Admin Console… Continue reading

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August 25, 2017

KUBRA Prepares Outage Communications Systems for Hurricane Harvey

Hurricane Harvey is quickly approaching Texas and Louisiana, and is expected to hit landfall late on August 25, or early August 26, according to the National Hurricane Center. The Hurricane is predicted to strengthen to a Category 3, and will heavily impact South Texas. KUBRA has many clients located in the region who will be… Continue reading

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August 22, 2017

Case Study: National Grid Upgrades Customer Communications

National Grid recently improved their customer communications solutions by upgrading both their Storm Center™ outage map and StormText™ KUBRA solutions. The upgrades were launched with the goal of providing customers with more outage information, increasing the number of users for both solutions, and improving customer satisfaction. The outage map implementation included an upgrade to the… Continue reading

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