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October 6, 2017

Infographic: Top Trends in Customer Billing

Customer preferences are always evolving, and companies must keep up with new trends in order to provide the best customer service possible. Big trends in the marketplace often revolve around billing and payments, which is a great opportunity for companies to connect with customers when tensions are most high. All customers have to pay bills,… Continue reading

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September 19, 2017

Andrew vs. Irma – The Evolution of Utility Storm Response

On Sunday, September 10, Hurricane Irma struck the U.S. mainland as a Category 4 storm. After smashing through the Caribbean Islands earlier that week, the hurricane moved through Florida, Georgia, and the Carolinas, leaving overwhelming loss in its wake. The heavy financial cost and community displacement caused by Irma is decidedly similar to that of… Continue reading

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September 14, 2017

Customers Visit Outage Maps 3.6 Million Times, Receive 1.3 Million Alerts During Hurricane Irma

Hurricane Irma affected a wide swath of land in the Atlantic, as it first swept through many of the Caribbean Islands before moving through the length of Florida. The massive storm covered almost the entire Florida peninsula and turned into a tropical depression as it passed north through Georgia. The storm made landfall in the… Continue reading

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September 12, 2017

New White Paper Explores Top E-Bill Solutions

The road to above average e-bill adoption is also the road to customer satisfaction. Over the past 15 years, this road has been repaved several times, covering up what didn’t work and making way for new technologies that help organizations reach their ultimate destination. When utilities, big and small, are faced with growing customer expectations and… Continue reading

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September 8, 2017

Utilities Communicate with Customers Ahead of Hurricane Irma

As Hurricane Irma turns from the Caribbean Islands and makes its way north, Florida has been rapidly preparing for anticipated widespread damages and power outages. Although the hurricane is currently a Category 4 storm, it is predicted to increase to a Category 5 hurricane by the time it makes landfall in Florida this weekend. After… Continue reading

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September 6, 2017

Infographic: Who is the Utility Customer of 2018?

As the new year approaches, it is important to look at customer trends and preferences, and how to create an effective strategy to reach them.  Many customer trends are driven by changes in technology, customer service provided in other industries, and the increase in millennial homeowners and renters. In our infographic, we review the customer… Continue reading

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