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March 17, 2017

9 Tips for Improving Bill Design and Increasing Customer Satisfaction

One constant across all markets and industries is the fact that eventually someone has to pay a bill. For companies that provide business to consumer services, such as utility and insurance companies, this is most likely a recurring, monthly process. Although many customers might view the billing cycle as a negative, this is a great… Continue reading

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February 28, 2017

Con Edison Storm Center™ Upgrade Includes Political Boundaries, Premise Layer

Just in time for the newest round of winter storms, Con Edison has upgraded to the latest enterprise-level version of KUBRA Storm Center™. The upgraded outage map includes all that the new Storm Center 4 has to offer, such as an upgraded user interface, new Google Maps base, and responsive design. Storm Center also includes… Continue reading

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February 23, 2017

Eversource Launches Proactive Outage Alerts

On December 16, 2016, Eversource Energy launched their new proactive outage alerts program, powered by the KUBRA Notifi Alerts and Preference Management solution. Eversource recently published a press release about the new implementation, in which Penni Conner, Chief Customer Officer and Senior Vice President of Eversource, spoke about the convenience of the new alerts: “We… Continue reading

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February 21, 2017

Duke Energy Upgrades to IncidentWatch™ Across All Service Territories

January 2017 marked a huge accomplishment for Duke Energy, with the launch of IncidentWatch™ maps to provide customers with streetlight outage reporting. IncidentWatch was implemented across all six states the utility serves: North Carolina, South Carolina, Florida, Kentucky, Ohio, and Indiana. Users can access the map through Duke Energy’s website on both mobile and desktop platforms, and have the… Continue reading

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February 1, 2017

KUBRA Announces New Storm Center Outage Map Edition

Tempe, Arizona (February 1, 2017) — KUBRA, the leading customer experience management solution provider to the utility industry, today announced the release of its new Storm Center Swift product. In recent years, interactive outage maps have become a well-known best practice for utilities. In fact, according to Chartwell, almost 90% of the 150 largest utilities… Continue reading

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January 30, 2017

KUBRA Announces Trends Utilities Should Watch for in 2017

Tempe, Arizona (January 30, 2017) — Today, KUBRA, the leading customer experience management solution provider to the utility industry, announced a new white paper covering top technology trends companies should watch for in 2017. “Embracing the current technology climate is imperative to successful business operations and an engaged customer base,” said KUBRA President and CEO… Continue reading

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