September 15, 2016

Newfoundland Power Creates Mobile App for Customer Self-Service

Newfoundland Power now has a mobile app for its customers on the iOS and Android platforms. The utility developed the app with KUBRA in response to its customers’ increasing desire to connect with Newfoundland Power digitally. Communications challenges experienced during extended outages in January 2014 led to Newfoundland Power investigating new customer service tools, and… Continue reading

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September 13, 2016

TCPA Updates — Communicating with Low-Income Customers

August 2016 FCC Ruling — Update for Utility Communications The FCC issued a declaratory ruling on August 4, 2016 that provides some relief from the strictest portions of the TCPA for certain types of utility messages. In particular, the ruling provides permission for utilities to send automated calls and text messages to customer contacts they already… Continue reading

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September 7, 2016

Congrats to the Winners of the 2016 Chartwell Best Practices Awards!

We are happy to congratulate the 2016 Chartwell Best Practices award winners, including several of our clients and some projects we’re pleased to have been a part of. PSE&G received the Gold Customer Service Award for the company’s integration of IVR and MyAlerts proactive notifications. Both PSE&G in New Jersey and PSEG Long Island have… Continue reading

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August 31, 2016

Citizens Energy Group Adds Budget Billing Alerts and Pay-by-Text Option for Customers

Citizens Energy Group recently added budget billing alerts and a pay-by-text option to its Alerts & Notifications program for customers. Budget billing alerts let customers on budget billing plans know when an update is made to their budget billing amount to reflect their energy usage. Pay-by-text allows customers with a payment method on file to… Continue reading

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August 11, 2016

Avista Adds Mobile Apps for Customers to its Outage Communication Tools

Avista released mobile apps for its customers on the iOS and Android platforms in July 2016. The apps provide interactive outage maps, outage reporting and status information, preference management for outage alerts, safety tips, frequently asked questions, news, and contact information.   The new apps are part of an outage communications project that also included… Continue reading

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July 26, 2016

Nova Scotia Power Updates Power Outage Map

Nova Scotia Power shared an updated power outage map with its customers in July 2016. The map is part of the utility’s efforts to meet customers’ evolving expectations and provide the most detailed, up-to-date information available during power outages. The updated power outage map uses our Storm Center product and provides increased interaction and more… Continue reading

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