November 16, 2016

PSEG Long Island Uses Municipal Portal to Improve Outage Response

In September 2016, PSEG Long Island began using a secured web portal to communicate with municipal officials and other community stakeholders during outage events. This Municipal Portal is part of PSEG Long Island’s commitment to improve customer satisfaction and provide safe, reliable service for Long Island’s electric customers. The PSEG Long Island Municipal Portal includes… Continue reading

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November 3, 2016

KUBRA Outage Communication Solutions Rise to the Challenge During Hurricane Matthew

About the Storm Hurricane Matthew was the first Category 5 hurricane since Hurricane Felix in 2007, and had a significant impact on the Caribbean and parts of the southeastern United States from September 28 to October 10, 2016. A federal state of emergency was declared for Florida, Georgia, North Carolina, and South Carolina due to… Continue reading

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October 27, 2016

KUBRA Looks to Next-Gen Technology During First In-House Hackathon Event

On September 29, KUBRA hosted its first in-house hackathon event: iHack16. Thirty-five participants split into seven teams to compete in the event, and each team raced against the ticking clock to answer the question: “How can we use next-generation interaction technologies to increase customer utility engagement?” Each team was encouraged to choose a next-gen technology and… Continue reading

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September 29, 2016

Consumers Energy Adds New Alerts to Support Dynamic Peak Pricing Program

A big part of the Dynamic Peak Pricing program, a residential demand response program launching next year at Consumers Energy, revolves around “Energy Savings Days,” which are days of peak electric demand, typically the hottest days of the summer. On these days, electricity is very expensive, and Consumers Energy will offer incentives to customers to… Continue reading

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September 15, 2016

Newfoundland Power Creates Mobile App for Customer Self-Service

Newfoundland Power now has a mobile app for its customers on the iOS and Android platforms. The utility developed the app with KUBRA in response to its customers’ increasing desire to connect with Newfoundland Power digitally. Communications challenges experienced during extended outages in January 2014 led to Newfoundland Power investigating new customer service tools, and… Continue reading

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September 13, 2016

TCPA Updates — Communicating with Low-Income Customers

August 2016 FCC Ruling — Update for Utility Communications The FCC issued a declaratory ruling on August 4, 2016 that provides some relief from the strictest portions of the TCPA for certain types of utility messages. In particular, the ruling provides permission for utilities to send automated calls and text messages to customer contacts they already… Continue reading

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