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January 17, 2017

Golden State Water Company Continues to Put Customers First with Enhanced Payment Options

Customer experience was a top priority this December when Golden State Water partnered with KUBRA® to launch KUBRA EZ-PAY®, an on-demand payment solution that offers clients easy and convenient ways to pay their bills. KUBRA EZ-PAY has elevated Golden State Water’s payment options to offer their customers five simple ways to pay their water bill… Continue reading

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December 29, 2016

AEP Launches New Outage Maps for its Customers

American Electric Power (AEP) has launched new power outage maps for customers of AEP Ohio, AEP Texas, Appalachian Power, Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma (PSO), and Southwestern Electric Power Company (SWEPCO). AEP chose to implement separate maps for each of its seven operating companies using the KUBRA Storm Center outage… Continue reading

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December 22, 2016

Central Hudson Upgrades Notifi and Storm Center

Based in Poughkeepsie, New York, Central Hudson Gas & Electric Corporation serves approximately 300,000 electric customers in the Mid-Hudson River Valley. On December 7, 2016, Central Hudson implemented upgrades to its latest KUBRA products: Notifi, Storm Center, and the Administrative Console. The company has also transitioned Storm Center from its on-premise resources to KUBRA’s EnergySuite… Continue reading

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December 20, 2016

Understanding the Unbanked and Underbanked

A greater customer experience has become a large focus for utilities and other industries who manage and collect bill payments. Understanding each customer type and their needs will assist companies with achieving high levels of customer satisfaction and enhancing their overall payment solution offerings. Learn about the unbanked and underbanked demographic, and discover ways that… Continue reading

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December 13, 2016

Lessons Learned From Pokémon GO, Uber, and Microsoft’s Tay

Technology is evolving at a rapid rate, and as it does, the world is changing around it. Entire industries have been turned on their head as new players with new rules enter the game. But what do these changes mean for utilities? These innovative new products and services act as a glimpse into the future… Continue reading

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December 1, 2016

PSEG Long Island Deploys New Storm Center Update

PSEG Long Island recently released a new upgrade to its Storm Center power outage map. The last design update was made in January 2014, and both the previous and current map display outages by location, county, or municipality. The map is mobile-friendly and gives users the ability to view the number of customers affected, the… Continue reading

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