December 20, 2016
A greater customer experience has become a large focus for utilities and other industries who manage and collect bill payments. Understanding each customer type and their needs will assist companies with achieving high levels of customer satisfaction and enhancing their overall payment solution offerings. Learn about the unbanked and underbanked demographic, and discover ways that… Continue reading
September 18, 2015
Our latest infographic is about managing streetlight issues. Check it out for information on how many streetlights there are in the U.S., the average age of a streetlight, and more. If you want to learn even more about managing streetlights, attend our webinar on September 22 and learn how StreetLight Outages™ can transform the streetlight issue reporting… Continue reading
February 25, 2015
In a blog post published in January 2015, we identified four key trends that made 2014 the most active and exciting year in utility customer communications the industry has experienced. Our infographic below highlights the key details about these trends. You can also read more about these trends in our January blog post. To… Continue reading
August 15, 2014
Power outage maps are becoming increasingly important tools in utilities’ customer communication strategies. Check out our infographic below to learn how power outage maps built with the right features can help utilities save money and improve customer satisfaction.
June 20, 2014
The rapid adoption of mobile applications and social media has significantly changed the way utilities connect with their customers. Our infographic, “The Utility Customer of 2015”, highlights several key preferences and expectations customers have when interacting with their utility through these channels.
April 15, 2014
With the proliferation of mobile technology, increasing frequency and intensity of storms, new utility regulations, and changes in utility billing practices, a mobile customer communication strategy is essential for today’s utilities. The infographic below highlights some important statistics behind these trends. For a more in-depth look into the Four Major Trends Driving Utility Customer Communication,… Continue reading