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September 18, 2015

Solutions Webinar: The Next Generation of StreetLight Outages

Our latest infographic is about managing streetlight issues. Check it out for information on how many streetlights there are in the U.S., the average age of a streetlight, and more. If you want to learn even more about managing streetlights, attend our webinar on September 22 and learn how StreetLight Outages™ can transform the streetlight issue reporting… Continue reading

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May 19, 2015

On-Demand Webinar: Managing Customer Alerts and Preferences for Success

It’s widely accepted that proactive customer communications are key to increasing customer satisfaction and improving engagement, but ensuring alerts are accurate, timely, and in your customer’s channel of choice requires a robust management system and cross-team coordination. This presentation covers Ameren’s journey and results after implementing a customer alert system in 2013. Listen as KUBRA… Continue reading

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February 13, 2015

Free On-Demand Webinar: How “Mobile” is Changing the Payment Landscape for Utilities

Improving the meter to cash process for customers has become a key initiative for utilities working to increase customer satisfaction and improve collections while managing costs. While mailed checks and in-person payments may never completely go away, the age of mobile technology is changing the way customers expect to view and pay their utility bills.… Continue reading

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October 14, 2014

SaskPower Uses KUBRA Arizona Inc. StreetLight Outages™ Map to Improve Response to Customer Repair Requests

TEMPE, Arizona (October 14, 2014) – SaskPower recently launched a new map-based webpage that allows customers to quickly and easily report issues with outdoor lights. The new reporting tool, powered by KUBRA Arizona Inc.’s StreetLight Outages, is designed to help SaskPower improve the customer experience of reporting streetlight outages. To provide additional information on the initiative,… Continue reading

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October 3, 2014

Free On-Demand Webinar: Streamlining Customer Streetlight Repair Requests

October 15, 2014 Providing excellent service to customers and municipal partners when managing outdoor lights is a key ingredient to serving the public and growing this business area. Knowing when lights are out and coordinating the field crews to respond is an important challenge, but even when customers report a problem, managing the communication flow… Continue reading

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May 14, 2014

Free On-Demand Webinar: Connecting Customers to the Smart Grid with Mobile Technology

With the adoption of mobile and smart grid technologies, utility customers have come to expect real-time access to information about their accounts, energy usage, and outages. Mobile communication channels help close the divide between these new technologies and customer expectations, and also provide an opportunity for utilities to increase participation in energy efficiency and demand… Continue reading

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