August 8, 2013
The City of Durham to Implement KUBRA’s E-Payment Platform
Mississauga, ON — August 8, 2013 — KUBRA, a customer interaction management solution provider, announced today that the City of Durham will deploy the KUBRA i-doxs™ suite Utility Edition (UE) to support IVR, Web, and E-Bill payment transactions. The City of Durham provides water, sewer, stormwater, and yard waste services to approximately 80,000 customers.
In an effort to streamline payment processing, provide payment and e-billing options, and improve customer service for its citizens, the City of Durham released a RFP in the spring of 2012 for an enterprise electronic presentment and payment solution to support City-wide services that will provide the Department of Water Management with enhanced technology. KUBRA was successful in winning the RFP to support the City’s online payment initiatives.
“The City of Durham was looking for a solution that could effectively integrate with their IVR platform and provide improved functionality for their one-time payment and enrolled e-billing channels,” said Rick Watkin, President and CEO of KUBRA. “We are happy to form a union with the City to execute on their objectives and to provide an improved experience for their customers.”
The City of Durham will leverage the KUBRA i-doxs Suite UE B2C to provide its citizens with e-billing capabilities, one-time IVR, Web, and Call Center payments and outbound customer notifications via IVR and email.
KUBRA provides customer interaction management solutions to some of the largest utility, insurance, financial services, healthcare, and communication companies across North America. Our portfolio of integrated multi-channel outsource solutions includes document print and mailing, e-billing and self-service, document management, and payment solutions. With over 500 clients and 1 billion customer interactions annually, KUBRA enables innovative performance-driven value to its clients every day.