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April 19, 2012

Colorado Springs Utilities implements iFactor’s Storm Center website map and mobile apps

CSUStormCenter ScreenshotColorado Springs Utilities now offers their customers near real-time electric outage information with iFactor Consulting’s Storm Center product and mobile applications. Storm Center, an interactive outage map available on the Springs Utilities website (www.csu.org) displays both individual outages and summary information by ZIP code.  The map, updated every 10 minutes, provides users with outage details, including cause of outage, location, number of customers and estimated service restoration. The Storm Center provides customers, emergency responders, public officials and the news media with quick access to outage information anytime. Colorado Springs Utilities also implemented iFactor’s mobile device applications for iPhone and Android smart phones.  The user-friendly apps are available in each device’s app store. CSUMobileApp ScreenCustomers using the mobile apps will have access to the same outage information, plus quick links to key information on the utility’s website and social media pages.  Using the apps, customers also have one-touch phone access to the utility’s call center, and Call Before You Dig and customer assistance programs. “Social media is quickly proving to be an efficient and timely way to share information with our customers,” said Colorado Springs Utilities Communication Manager Mark Murphy.  “These new tools will give our customer even more options and better service.”