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April 13, 2017

Dominion Municipal Portal Grants Users Unique Insight Into Outages

KUBRA is proud to announce the launch of the Dominion Municipal Portal. Released in March 2017, the portal uses the KUBRA iShare product to offer authorized municipal and military users access to an interactive outage map and the ability to communicate directly with Dominion about outages in their area.

When a user registers an account for the portal, they choose from a list of access types such as Dominion Employee, Military User, Municipal User, and State User. Separating users by access type allows Dominion to be sure each type of user can access information relevant to their position and the area they represent.

New User RegistrationLogin Screen

The Municipal Portal can be accessed online through a password-protected login page. Once users log in to the map, they can view publicly available outage information as well as information about special condition customers in their area. A distinctly colored ring icon represents Dominion’s special condition customers on the map, and a red flag icon represents military complexes.

Special condition customers are divided into three separate categories:

  • Critical Infrastructure (hospitals, police, fire, airports, etc.)
  • High Profile (prisons, government buildings, large universities, etc.)
  • Public Interest (assisted living centers, fuel distribution terminals, cell towers, etc.)

In addition to the outage map, users can also view a summary table listing out details of all outages in the area. This high-level view allows for quick evaluation of the severity and number of outages.

One of the most time-saving features of the portal is the ability for users to comment on, update, and add new special condition records in real time. Users can access a summary view of all special condition customers, whether those customers are experiencing outages or not.


From there, users can make comments on each location or add a special condition customer manually. All user comments become action items for the designated Dominion admins, who facilitate the execution of changes in customer name, customer category, address information, and more. Users can also filter the summary table and download it as a spreadsheet for further editing and distribution.

With this new portal, Dominion can keep key users in its service area informed and involved in the status of outages. This increased communication and real time visualization will help improve situational awareness and ensure special condition customer data is as up to date and accurate as possible.


About Dominion

Dominion is one of the nation’s largest producers and transporters of energy, with a portfolio of approximately 26,400 megawatts of generation, 15,000 miles of natural gas transmission, gathering and storage pipeline, and 6,600 miles of electric transmission lines. Dominion operates one of the nation’s largest natural gas storage systems with 1 trillion cubic feet of storage capacity and serves more than 6 million utility and retail energy customers.