June 2, 2016

FirstEnergy Updates Communication Tools to Enhance Customer Communication

FirstEnergy notifications website promo: "Good Energy is...staying connected - Our text messaging and alert options help customers stay in the know when they're on the go"

FirstEnergy has updated some of its customer communication tools including its alert system and power outage map. The most notable update to FirstEnergy’s alert system is a new email template designed to put the most relevant and critical information up front for the customer.

FirstEnergy email template examples
L: OhioEdison Outage Alert Email; R: Met-Ed Statement Ready Email

Another update to the alert system provides message aggregation when multiple similar or identical messages would be sent to the same contact. As before, customers can register for alerts on FirstEnergy’s website or by sending a text message with the keyword REG to FirstEnergy’s short code 544487 (LIGHTS).

FirstEnergy also updated its power outage map to the latest version of Storm Center™. The main focus of the update is a more mobile-friendly layout, with touch-friendly outage location icons, easy-to-read information panels, and street and city data from Google Maps. The new outage maps can be located by visiting FirstEnergy’s operating company websites.

FirstEnergy power outage map - Pennsylvania with map legend
New outage map design showing map legend


FirstEnergy power outage map - New Jersey with outage location info panel
New outage map design showing outage information panel

About FirstEnergy

FirstEnergy (NYSE: FE) is a forward-thinking electric utility headquartered in Akron, Ohio. FirstEnergy’s 10 regulated distribution companies form one of the nation’s largest investor-owned electric systems, based on serving 6 million customers in the Midwest and Mid-Atlantic regions. Stretching from the Ohio-Indiana border to the New Jersey shore, the companies operate a vast infrastructure of more than 194,000 miles of distribution lines and are dedicated to providing customers with safe, reliable and responsive service.