April 26, 2012

FirstEnergy Deploys iFactor’s Storm Center for Web and Mobile Outage Communications

FirstEnergy Corp. has deployed a new outage map across its utility company service territory, providing access to real-time power outage information to the general public. The solution uses an interactive web map to provide easy access to information on the number of customers impacted in any of the counties occupied by FirstEnergy’s 6 million customers, along with drill-down capabilities to get details about individual towns or ZIP codes. The FirstEnergy outage maps were built with iFactor Consulting’s Storm Center product, bringing these industry leading outage maps to FirstEnergy’s website. The maps are available for both desktop and smartphone browsers and they include access to information including customer counts, estimated restoration times, and regional alerts directly on the map.  The new outage maps provide critical information for FirstEnergy’s utility company customers in Ohio, Pennsylvania, New Jersey, West Virginia and Maryland, and can be accessed from the FirstEnergy website at http://www.firstenergycorp.com/outages About FirstEnergy FirstEnergy is a diversified energy company dedicated to safety, reliability and operational excellence.  Its 10 electric distribution companies comprise the nation’s largest investor-owned electric system.  Its diverse generating fleet features non-emitting nuclear, scrubbed baseload coal, natural gas, and pumped-storage hydro and other renewables, and has a total generating capacity of nearly 23,000 megawatts.