May 7, 2015
Green Mountain Power Wins CS Week Expanding Excellence Award for iFactor-Developed Mobile App
Vermont utility company Green Mountain Power (GMP) is the recipient of the 2015 Expanding Excellence Award for Best Mobility Implementation. The award was announced April 29 during the CS Week Conference held in Charlotte, N.C., and honors GMP for its customer-centric mobile app designed and developed by iFactor. The goals of the mobile app were to create a full-featured tool that provides customers with a complete self-service experience while pushing the limits of design and achieving the “cool” factor. Using the app, GMP customers can view their current bill and bill history, make a one-time payment, view energy consumption, and report and view outages in their area. In the next version of the mobile app, GMP plans to add functionality to allow customers to set up recurring payments, manage payment options, view energy generation, and manage smart devices in their homes. To create the award-winning mobile app, the iFactor and GMP team let design and usability lead the development process.
“It’s a pleasure to work with a utility that is leading the way in technology and putting the customer at the forefront of its plans,” said Shazir Khan, CEO and President of iFactor. “We appreciate the opportunity to rethink the user experience and create a mobile app designed to truly engage customers.”
Released in December 2014, the mobile app builds on the utility’s Smart Home pilot project that allowed customers with smart meters to track their real-time power usage and control smart devices in their homes from a mobile app. The pilot project provided GMP with valuable insight into customer wants and needs, helped define feature and technical requirements, and influenced the roadmap for the current mobile app.
The CS Week Expanding Excellence Awards program is designed to recognize and salute excellence and honor outstanding contributions and innovations in utility customer service. The Best Mobility Implementation category recognizes utility companies that have developed an innovative approach to improving customer service by applying mobility to meet customer needs.
About Green Mountain Power
Green Mountain Power (GMP) serves approximately 265,000 residential and business customers in Vermont and has a vision to be the best small company in America by partnering with Vermonters to improve lives and transform communities. GMP is focused on a new way of doing business to meet the needs of customers with integrated energy services that help people use less energy and save money, while continuing to generate clean, cost-effective and reliable power in Vermont. GMP is the first utility in the world to get a B Corp certification, meeting rigorous social, environmental, accountability and transparency standards and committing to use business as a force for good. More information at: www.greenmountainpower.com.
iFactor develops software products and delivers complete communication solutions for the utility sector, delivering information to more than 150 million people in North America through deployments at more than 45 utilities. iFactor products and solutions enable utilities to leverage connected technologies such as the web, mobile web, and smartphones to interact with their customers. Visit http://www.kubra.com for more information.