July 23, 2015

iFactor utility software company expands in Tempe, hiring 30 during next two years

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Shazir Khan, CEO and President, iFactor

iFactor is expanding in Tempe to more than double its current office space and has plans to hire another 30 employees during the next two years. The Tempe-based software company, which develops software for the utility industry, is moving in December from 8,000 square feet in Hayden Ferry’s second building to 17,000 square feet on the fifth floor of Hayden Ferry 3.

With 57 employees at the Tempe corporate office, the new space will be built to accommodate at least 100 employees, said Alison Copeland, iFactor’s marketing director. “The new space will be built out for our use, with open collaboration spaces, phone booth spaces and video conferencing in all the conference rooms for video chats with our remote employees and clients,” Copeland said. iFactor is hiring now for Java developers, user interface designers and software developers. Ten newly hired employees will start during the next couple months, Copeland said. “We’re looking for people who have lots of background in software development,” Copeland said. “It’s a wonderful company to work for. We take care of our employees.”

iFactor, which began during 2004 in Chandler, started out consulting to power companies. For the past six years, iFactor has moved into product development and offers its Energy Suite software platform that allows utility companies to communicate with customers, said CEO Shazir Khan. iFactor provides information to more than 150 million people in North American through more than 45 utility companies in 41 states and provinces. It works with utility companies such as FirstEnergy and Duke Energy in the midwest, Entergy in New Orleans, Oncor in Texas and Con Edison in New York.

Through iFactor, utility customers can receive information about outages, billing, payments and energy usage. Customers can decide to receive the information through texts, emails, automated phone calls and its mobile app, Khan said. “We pride ourselves in being the first company in our vertical to sell outage maps in 2008,” Khan said. “It’s a one-of-a-kind product. We were also the first company to report an outage via an SMS message (text message) in 2010.”

iFactor’s utility maps include maps to offer customers real-time information about estimated times of restoration, outage causes, number of customers affected and crew status. Streetlight Outages offers an interactive way for customers to locate and report issues with streetlights. Gas leak maps offer customers a user-friendly way to locate information about gas leaks in their area. The company’s mobile apps provide utility customers with a way to manage accounts. The mobile apps also offer features such as push notifications, photo reporting and GPS positioning. Matthew Coxhead and Ryan Bartos, managing directors of commercial real estate services firm Savills Studley’s Phoenix office, represented iFactor in the transaction. The two also represented Zenefits for the deal that recently closed in the same building. View the original article in the Phoenix Business Journal here.