November 3, 2017
Infographic: Plotting Your Customer Experience Course
Utility maps have continued to grow in popularity and in necessity. Outage maps allow utilities to save money and communicate conveniently, while simultaneously increasing customer satisfaction. Within the industry, 90% of utilities offer outage maps to their customers. Ensuring that these maps are built efficiently, offer the most relevant information, and are easily accessed by users is crucial to increasing map effectiveness.
Review the following infographic to learn about the best ways to improve outage communications with your customers.