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May 8, 2018

KUBRA Announces Utility Award Winners at iConnect 2018

Tempe, Arizona (May 8, 2018) — KUBRA, the leading provider of customer experience management solutions, announced the utility award winners during its iConnect 2018 client conference held in New Orleans, April 3-5, 2018. iConnect is an annual conference hosted by KUBRA where utility clients come together to receive information on leading technology trends and KUBRA product updates, and network with peers and leaders in the industry. At this year’s iConnect, 125 attendees gathered together, representing 41 utilities from over 30 states.

Each year during iConnect, KUBRA honors utilities who exemplify forward-thinking and customer-centric services. At this year’s eighth annual conference, the following utilities received special recognition.

  • SMECO won the Illuminating Innovation Award for piloting a KUBRA IQ Facebook Messenger bot for improved customer service.
  • Eversource won the Electrifying Delivery Award for its integrated iDoxs and Notifi e-bill delivery project.
  • PSEG Long Island won the Glowing Engagement Award for its non-enrolled Notifi Storm Alerts and resulting customer engagement.
  • Reliance Home Comfort won the Inspiring Energy Award for its comprehensive iMail updates and bill redesign project.

In total, twelve utilities were finalists for these awards—and each showed impressive project results. KUBRA is proud to partner with these utilities to implement solutions that help improve customer-service and lead the industry in the technology evolution. iConnect 2019 will provide another opportunity to celebrate the efforts of these revolutionary utility companies.

 

About KUBRA

KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio includes omni-channel communications, preference management, secure payments, interactive mapping, artificial intelligence and document composition. With more than one billion customer experiences annually, KUBRA services reach over 40 percent of U.S. households. KUBRA is an operating subsidiary of Hearst. Visit www.kubra.com for more information.