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November 20, 2017

SMECO Increases Customer Engagement with Upgraded Notifi and iMobile Solutions

This case study discusses the challenges that were facing SMECO and the solutions that were implemented to address those challenges. The products that were upgraded include both Notifi Alerts and Preference Management and iMobile. The launch of these solutions saw an improvement in customer service, new cost efficiencies, and increased alert enrollments and app downloads.… Continue reading

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November 8, 2017

Indianapolis Power & Light Company Deploys Indoor and Outdoor Self-Service Kiosks

This case study discusses the challenges facing Indianapolis Power & Light Company and the solutions that were implemented in the form of indoor and outdoor kiosks. The solutions were launched to help IPL better serve their customers who preferred to pay their bills in person, and quickly became a new, convenient way for customers to… Continue reading

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August 22, 2017

National Grid Launches Outage Communications Updates and Improves Customer Service

This case study discusses the challenges facing National Grid and the solutions that were implemented in the form of an upgraded Storm Center™ outage map and StormText™ integration. The solutions were launched to improve accessibility and information available to customers during outages. Click here or on the image below to download a PDF copy of the… Continue reading

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July 24, 2017

Upper Peninsula Power Company Implements Retail Cash Payment Solution

Click here or on the image below to download a PDF copy of the white paper.  

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February 7, 2017

Lakeland Electric Implements Self-Service Kiosk Platform

This case study discusses the challenges facing Lakeland Electric and the solutions that were created when the utility implemented a self-service kiosk platform. The platform was built to address its customers’ desire for real-time payments and to introduce a convenient in-person payment option. Click here or on the image below to download a PDF copy of the white… Continue reading

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January 20, 2017

Midcontinent Communications implements a multi-channel e-billing and e-payment platform.

Click here or on the image below to download a PDF copy of the white paper.

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