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June 12, 2018

Large Energy Company Uses iDoxs and iMail to Grow Paperless Billing Rate

One of the largest regulated utilities in the U.S. offers electric and gas distribution throughout the United States. The company serves over seven million retail electric customers across Southeast and Midwest regions, representing a population of approximately 24 million people. This case study gives insight into their recent project with KUBRA to implement KUBRA iDoxs… Continue reading

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November 20, 2017

SMECO Increases Customer Engagement with Upgraded Notifi and iMobile Solutions

This case study discusses the challenges that were facing SMECO and the solutions that were implemented to address those challenges. The products that were upgraded include both Notifi Alerts and Preference Management and iMobile. The launch of these solutions saw an improvement in customer service, new cost efficiencies, and increased alert enrollments and app downloads.… Continue reading

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November 8, 2017

Indianapolis Power & Light Company Deploys Indoor and Outdoor Self-Service Kiosks

This case study discusses the challenges facing Indianapolis Power & Light Company and the solutions that were implemented in the form of indoor and outdoor kiosks. The solutions were launched to help IPL better serve their customers who preferred to pay their bills in person, and quickly became a new, convenient way for customers to… Continue reading

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August 22, 2017

National Grid Launches Outage Communications Updates and Improves Customer Service

This case study discusses the challenges facing National Grid and the solutions that were implemented in the form of an upgraded Storm Center™ outage map and StormText™ integration. The solutions were launched to improve accessibility and information available to customers during outages. Click here or on the image below to download a PDF copy of the… Continue reading

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July 24, 2017

Upper Peninsula Power Company Implements Retail Cash Payment Solution

Upper Peninsula Power Company implements a retail cash payment solution to address the needs of their unbanked, underbanked, and cash preference customers.

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