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November 3, 2017

Plotting Your Customer Experience Course: Suggestions for Outage Maps

Utility maps have continued to grow in popularity and in necessity.  Outage maps allow utilities to save money and communicate conveniently, while simultaneously increasing customer satisfaction. Within the industry, 90% of utilities offer outage maps to their customers. Ensuring that these maps are built efficiently, offer the most relevant information, and are easily accessed by… Continue reading

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October 5, 2017

Top Trends in Customer Billing

Billing interactions are major touchpoints with customers and can be instrumental in either fostering or destroying goodwill. Most customers need to pay bills monthly, so it is important to make the transactions as easy and pain-free as possible. In order for a company to do this, it must first know its customers’ preferences and behaviors.… Continue reading

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September 6, 2017

Who is the Utility Customer of 2018?

Customer service is rapidly becoming more important in all industries, but it’s next to impossible to serve customers you don’t know anything about. It is important to analyze growing trends including how the public uses technology, interacts with others, and their expectations regarding customer service. In our infographic, we review the emerging utility customer of… Continue reading

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May 31, 2017

Why E-Billing is Set to Launch

One trend that has stayed doggedly consistent over recent years is the rise of e-billing. Have you ever wondered why this popular method seems to keep growing with no sign of slowing down? Take a look at our infographic below to see what consumer behaviors are driving this trend and why it’s about to achieve… Continue reading

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December 20, 2016

Understanding the Unbanked and Underbanked

Learn about the unbanked and underbanked demographic, and discover ways that you can reach these customers from our infographic below.

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September 17, 2015

Managing Streetlight Issues

Learn about critical streetlight issues and how KUBRA IncidentWatchâ„¢ can improve the managing process.      

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