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February 7th, 2017

Lakeland Electric Implements Self-Service Kiosk Platform

Lakeland Electric Implements a Self-Service Kiosk Platform

Lakeland Electric is the third largest utility in Florida and serves 124,000 customers. This case study discusses the journey Lakeland Electric made when implementing four self-service kiosks in and around the Lakeland Electric office. This platform was created to address the customers’ desire for real-time payments and to introduce a convenient in-person payment option.

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This case study discusses the challenges facing Lakeland Electric and the solutions that were created when the utility implemented a self-service kiosk platform. The platform was built to address its customers’ desire for real-time payments and to introduce a convenient in-person payment option.

Click here or on the image below to download a PDF copy of the white paper.

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