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August 22nd, 2017

National Grid Launches Outage Communications Updates and Improves Customer Service

National Grid is an electricity and natural gas delivery company that connects nearly 7 million customers to vital energy sources in New York, Massachusetts, and Rhode Island. This case study reviews the updates National Grid made to its Storm Center outage map and StormText integration, and how the changes helped to improve customer service throughout its territories. This case study also reviews the results found after the newly-launched solutions were tested during a round of winter storms.

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This case study discusses the challenges facing National Grid and the solutions that were implemented in the form of an upgraded Storm Center™ outage map and StormText™ integration. The solutions were launched to improve accessibility and information available to customers during outages.

Click here or on the image below to download a PDF copy of the white paper.