October 5th, 2017
Top Trends in Customer Billing
Billing interactions are major touchpoints with customers and can be instrumental in either fostering or destroying goodwill. Most customers need to pay bills monthly, so it is important to make the transactions as easy and pain-free as possible. In order for a company to do this, it must first know its customers’ preferences and behaviors.
In our infographic, we take a look at the top trends in customer billing, including how customers feel about different payment channels and new technology.
To download, click here or on the infographic below.