August 1st, 2015
UniSource Energy Achieves Market-Leading E-Bill Adoption Rates
UniSource Energy Achieves Market-Leading E-Bill Adoption Rates with a Multi-Channel E-Billing Strategy
UniSource Energy reaches more than 630,000 customers across Arizona through its utility subsidiaries Tucson Electric Power (TEP) and UniSource Energy Services (UES). This case study discusses the changes TEP made when implementing a multi-channel e-billing strategy to improve e-bill adoption rates and provide additional e-billing and payment services to its customers.
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This case study discusses the challenges facing UniSource Energy’s TEP division and the solutions that were created when the utility implemented a multi-channel e-billing strategy. The utility’s long-term goals included the promotion and expansion of its direct self-service portal, expanding overall e-bill adoption rates, and providing more e-billing and payment options to its customer base.
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