TCPA and CAN-SPAM Compliance: 5 Best Practices for Utilities

In the United States, utilities are bound by the Telephone Consumers Protection Act (TCPA) – which sets rules for marketing by telephone, fax, and SMS text message, and restricts the use of automatic telephone dialing systems – and the CAN-SPAM Act of 2003 – which sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to opt out of messages, and defines penalties for violations. While both the TCPA and the CAN-SPAM act may seem convoluted and difficult to navigate, there are several key suggestions that all utilities should follow to ensure compliance when delivering automated information to customers.

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