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July 3rd, 2018

Four Security Myths Your Utility Customers May Believe

Moving the relationship between utility providers and customers to the digital world has been an exciting step forward for the industry. Communications have become more convenient, costs have decreased, and customer satisfaction has risen. Utilities and their customers can communicate with each other about outages, billing and payments, and usage information at the press of a button or even a simple voice command. Of course, the digital world brings with it both the opportunity for growth and the potential of risk. Data breaches in particular can cause a loss of finances, brand trust, and customer satisfaction.

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