Breaking Down TCPA Compliance for Utility Alerts

Engaging customers with relevant information in their channel of choice is of unique importance to the utility industry—doing so while remaining compliant with regulations for automated messaging increases this challenge exponentially. The Telephone Consumer Protection Act, or TCPA, sets the ground rules for automated messaging systems. Utilities must navigate these guidelines while seamlessly delivering the alerts and notifications their customers need. Understanding how and when the TCPA applies is the first step in the process. Fortunately, there are a series of necessary questions that can aid in determining how the TCPA applies to your utility alert systems.

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