August 19, 2011

Santee Cooper selects iFactor for PowerOn upgrade and implements iFactor’s Outage Communications Suite

Santee Cooper, the state utility of coastal South Carolina, has contracted with iFactor Consulting to provide an upgrade of their existing PowerOn OMS and the incorporation of several iFactor supporting software products. The project started this winter with the development and integration of iFactor Storm Center and iFactor’s call taking application for PowerOn.  Storm Center is a world-class web-based product designed to provide the public with up to date outage information and reporting tools.  Through this portal, the public will be able to view accurate outage information with the appropriate details for public consumption.  Customers will also be able to report outages and view restoration information. Included in the first phase of the project is the incorporation of the web-based call taking application for PowerOn.  The call taking application integrates directly into the PowerOn OMS Oracle schema to enable customer service representatives the ability to search for customer accounts, view call and outage history, log new calls and manage callbacks.  PowerOn call taking and Storm Center were rolled out for internal usage during July.  Storm Center will be introduced to the public in September. This summer iFactor will commence with the PowerOn upgrade which will conclude at the end of the year.