Use Artificial Intelligence and Machine Learning to enhance your customer self-service channels
KUBRA IQ Natural Language Processing
Our KUBRA IQ™ Natural Language Processing solution uses human-like speech to help customers complete a range of tasks from paying a bill to reporting a power outage to understanding how to reduce their energy usage.
Natural Language Processing
KUBRA IQ allows customers to use everyday language instead of preset phrases or keywords to interact in automated voice and text channels. The solution asks questions and analyzes customers’ answers to automate and empower the self-service process.
- Facebook Messenger
- Amazon Alexa
- SMS Text Messaging
KUBRA IQ analyzes text and speech from every customer interaction to better understand customers’ needs and improve responses over time.
- Register account
- Request account balance
- Ask for energy efficiency tips
- Enroll in e-billing
- Show payment history
- Show usage details
- Request current energy pricing
- Report a power outage
- Check power outage status
The KUBRA IQ platform was designed to allow KUBRA to quickly add new channels. This flexibility helps you stay ahead of the ever-growing demand for omni-channel communications.
Secure and Scalable Implementation
Amazon Web Services hosting allows KUBRA to scale KUBRA IQ systems up or down to match customer demand. KUBRA has extensive experience integrating back-office systems using secure web services and flat file feeds to provide the information needed for customer interactions.