Infrastructure repairs are an an important issue for neighborhood safety, but managing repair requests can be a challenge. IncidentWatch™ can improve your incident management process by making reporting easier for both you and your customers.
The IncidentWatch™ map gives you a simple, intuitive way to report problems with outdoor lights, utility poles, streets, and other issues with visual representations of asset locations and issue reports. The map also includes a search function and integrated location-based services that allow the map to automatically move to a user’s current position.
Reduced Time Between Report and Repair
IncidentWatch is optimized for mobile devices, so users can easily locate problem lights and report issues from anywhere. If you have an asset management system, you can connect it to IncidentWatch so that reports from the map automatically create repair tickets. The IncidentWatch map display, the starting map view, and the report form for submitting incidents can all be customized to meet your organization’s specific needs.
Incident Management Tool
The IncidentWatch solution includes an Incident Management tool for updating incident status, adding internal or external comments, tracking lists of reported incidents, and searching the incident history for specific assets. The Incident Management tool also groups incident locations into clusters on a map, allowing users to identify areas with higher concentrations of incidents.