Posts Tagged "Bill Redesign"
February 1, 2018
JD Power studies have revealed that billing and payment factors can account for 20 percent or more of total customer satisfaction. When was the last time your organization analyzed customer-facing print communications to optimize the experience for customers? In our recent webinar, we discuss the changing payment landscape and customer expectations that are driving changes… Continue reading
March 17, 2017
One constant across all markets and industries is the fact that eventually someone has to pay a bill. For companies that provide business to consumer services, such as utility and insurance companies, this is most likely a recurring, monthly process. Although many customers might view the billing cycle as a negative, this is a great… Continue reading