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May 24, 2016

SMECO Honored as CS Week Expanding Excellence Award Finalist for Customer Portal Developed with iFactor

Southern Maryland Electric Cooperative (SMECO) was selected as a finalist for a 2016 Expanding Excellence Award for Best Mobility Implementation. The award was announced April 27 during the CS Week Conference held in Phoenix, AZ and honors the Utility’s work on its single sign-on customer portal project. Completed in December 2015, SMECO’s customer portal provides… Continue reading

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April 25, 2016

KUBRA to Exhibit with Newly Acquired iFactor at CS Week 2016

KUBRA announced today that it will be exhibiting its complete line of customer experience solutions at CS Week 2016 — the premier utility customer service conference — held April 26-28, 2016 in Phoenix, AZ. With the acquisition of customer communication provider iFactor in January, the company now offers the most complete and integrated suite of… Continue reading

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May 13, 2015

Electric Light & Power Magazine Interviews iFactor’s Brad Sileo at CS Week

In this interview with Electric Light & Power Magazine, iFactor VP of Business Development Brad Sileo shares industry trends and how iFactor is leveraging traditional and mobile channels to deliver personalized and consistent information to customers. View the link here.

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May 7, 2015

Green Mountain Power Wins CS Week Expanding Excellence Award for iFactor-Developed Mobile App

Vermont utility company Green Mountain Power (GMP) is the recipient of the 2015 Expanding Excellence Award for Best Mobility Implementation. The award was announced April 29 during the CS Week Conference held in Charlotte, N.C., and honors GMP for its customer-centric mobile app designed and developed by iFactor. The goals of the mobile app were to create a… Continue reading

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