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April 20, 2017

Indianapolis Power and Light Company Takes Self-Service to New Heights with Indoor and Outdoor Kiosks

On March 30, 2017, Indianapolis Power and Light Company (IPL) deployed new self-service kiosks at their Customer Service Center, powered by the KUBRA EZ-PAY® on-demand payment application. In a recently published press release about the launch of their new payment solution, Rafael Sanchez, the President and CEO of IPL, spoke about the driving force behind… Continue reading

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January 17, 2017

Golden State Water Company Continues to Put Customers First with Enhanced Payment Options

Customer experience was a top priority this December when Golden State Water partnered with KUBRA® to launch KUBRA EZ-PAY®, an on-demand payment solution that offers clients easy and convenient ways to pay their bills. KUBRA EZ-PAY has elevated Golden State Water’s payment options to offer their customers five simple ways to pay their water bill… Continue reading

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December 20, 2016

Understanding the Unbanked and Underbanked

A greater customer experience has become a large focus for utilities and other industries who manage and collect bill payments. Understanding each customer type and their needs will assist companies with achieving high levels of customer satisfaction and enhancing their overall payment solution offerings. Learn about the unbanked and underbanked demographic, and discover ways that… Continue reading

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