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June 2, 2016

FirstEnergy Updates Communication Tools to Enhance Customer Communication

FirstEnergy has updated some of its customer communication tools including its alert system and power outage map. The most notable update to FirstEnergy’s alert system is a new email template designed to put the most relevant and critical information up front for the customer. Another update to the alert system provides message aggregation when multiple… Continue reading

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June 10, 2014

FirstEnergy Adds Crew Status Info to Power Outage Maps and Alerts

With the support of iFactor’s Storm Center outage maps and Notifi alert system, FirstEnergy is continuing to improve outage information for its stakeholders. FirstEnergy recently added crew status information to its power outage maps and customer alerts to help customers understand the progress of service restoration efforts. Earlier this year, iFactor added crew status information… Continue reading

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August 6, 2013

FirstEnergy Updates Outage Map, Adds MyTown Feature for JCP&L Customers

On June 3, FirstEnergy announced a set of enhancements to their outage map, which is powered by iFactor’s Storm Center™ solution. As the latest phase of FirstEnergy’s ongoing customer communication efforts, the enhancements to the Storm Center map allow FirstEnergy to provide its customers with more detailed local information about power outages. FirstEnergy’s main outage… Continue reading

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March 8, 2013

FirstEnergy Corp. Launches Notifi for Alerts and Text Messaging to Customers

On Thursday, March 7, FirstEnergy Corp. went public with the launch of an alert and text messaging service built on iFactor’s Notifi product. The service is the latest addition to FirstEnergy’s suite of customer communication tools. A description of the service, and of FirstEnergy’s other communication tools, is available on the FirstEnergy website. The FirstEnergy… Continue reading

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October 31, 2012

Storm Center Put to the Test during Sandy

iFactor’s Storm Center implementations are being put to the test during the ongoing response to Hurricane Sandy. This is a live blog to capture interesting statistics, links, and information on how our products are being used during this monumental event. The following links provide direct access to implementations in regions impacted by this storm: ConEd… Continue reading

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April 26, 2012

FirstEnergy Deploys iFactor’s Storm Center for Web and Mobile Outage Communications

FirstEnergy Corp. has deployed a new outage map across its utility company service territory, providing access to real-time power outage information to the general public. The solution uses an interactive web map to provide easy access to information on the number of customers impacted in any of the counties occupied by FirstEnergy’s 6 million customers,… Continue reading

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