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June 2, 2016

FirstEnergy Updates Communication Tools to Enhance Customer Communication

FirstEnergy has updated some of its customer communication tools including its alert system and power… Continue reading

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June 10, 2014

FirstEnergy Adds Crew Status Info to Power Outage Maps and Alerts

With the support of iFactor’s Storm Center outage maps and Notifi alert system, FirstEnergy is… Continue reading

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August 6, 2013

FirstEnergy Updates Outage Map, Adds MyTown Feature for JCP&L Customers

On June 3, FirstEnergy announced a set of enhancements to their outage map, which is… Continue reading

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March 8, 2013

FirstEnergy Corp. Launches Notifi for Alerts and Text Messaging to Customers

On Thursday, March 7, FirstEnergy Corp. went public with the launch of an alert and… Continue reading

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October 31, 2012

Storm Center Put to the Test during Sandy

iFactor’s Storm Center implementations are being put to the test during the ongoing response to… Continue reading

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April 26, 2012

FirstEnergy Deploys iFactor’s Storm Center for Web and Mobile Outage Communications

FirstEnergy Corp. has deployed a new outage map across its utility company service territory, providing… Continue reading

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