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August 25, 2017

KUBRA Prepares Outage Communications Systems for Hurricane Harvey

Hurricane Harvey is quickly approaching Texas and Louisiana, and is expected to hit landfall late on August 25, or early August 26, according to the National Hurricane Center. The Hurricane is predicted to strengthen to a Category 3, and will heavily impact South Texas. KUBRA has many clients located in the region who will be… Continue reading

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August 1, 2017

Billing and Payment Clients: Don’t Miss the New KUBRA Webinar!

KUBRA would like to extend an invitation to all Billing and Payment clients to attend an exclusive webinar on our new Customer Engagement Solutions. When KUBRA acquired a company called iFactor last year, many new capabilities were added to the KUBRA solution suite, particularly around customer communications, outage maps, and mobile app solutions. This webinar… Continue reading

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July 18, 2017

Austin Energy Keeps Users Informed With New Outage Map and Alerts

KUBRA is proud to announce that on July 9, 2017, Austin Energy went live with a new Storm Center outage map and Notifi alerts and preference management system. The new Storm Center outage map is accessible on the Austin Energy website, and can be viewed on both desktop and mobile devices. “Our customers told us they wanted a solution… Continue reading

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March 20, 2017

National Grid Upgrades Storm Center™ Map Just in Time

National Grid has upgraded to the newest version of Storm Center™ across all three service territories: Massachusetts, New York, and Rhode Island. The upgraded KUBRA Storm Center product delivers the same functionality and data presentation as its predecessor while also including an upgraded user interface, new Google Maps base, and responsive design. The new map is… Continue reading

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December 1, 2016

PSEG Long Island Deploys New Storm Center Update

PSEG Long Island recently released a new upgrade to its Storm Center power outage map. The last design update was made in January 2014, and both the previous and current map display outages by location, county, or municipality. The map is mobile-friendly and gives users the ability to view the number of customers affected, the… Continue reading

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January 29, 2015

iFactor Clients Earn Top Scores in 2014 JD Power Utility Business Customer Satisfaction Survey

According to a recent press release from JD Power, electric utilities experienced the highest customer satisfaction from business customers since 2009. Additionally, 80% of utilities surveyed have experienced growth in business customer satisfaction two years running. Key findings from the 2014 survey indicate that this increased customer satisfaction can be attributed to investments in utility… Continue reading

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