March 20, 2017

National Grid Upgrades Storm Center™ Map Just in Time

National Grid has upgraded to the newest version of Storm Center™ across all three service territories: Massachusetts, New York, and Rhode Island. The upgraded KUBRA Storm Center product delivers the same functionality and data presentation as its predecessor while also including an upgraded user interface, new Google Maps base, and responsive design. The new map is… Continue reading

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December 1, 2016

PSEG Long Island Deploys New Storm Center Update

PSEG Long Island recently released a new upgrade to its Storm Center power outage map. The last design update was made in January 2014, and both the previous and current map display outages by location, county, or municipality. The map is mobile-friendly and gives users the ability to view the number of customers affected, the… Continue reading

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January 29, 2015

iFactor Clients Earn Top Scores in 2014 JD Power Utility Business Customer Satisfaction Survey

According to a recent press release from JD Power, electric utilities experienced the highest customer satisfaction from business customers since 2009. Additionally, 80% of utilities surveyed have experienced growth in business customer satisfaction two years running. Key findings from the 2014 survey indicate that this increased customer satisfaction can be attributed to investments in utility… Continue reading

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November 13, 2014

3 Things Utilities Can Learn From Iconic Brands

At this year’s E Source conference, E Source shared their “Power Walking” video, which provided some interesting (and funny) insights into how Americans feel about their utility. It’s clear from the video that not everyone sees their utility in a positive light. In fact, according to Accenture, 76% of consumers don’t trust their utilities. There… Continue reading

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August 26, 2014

iFactor and PSE&G to Present at the 2014 EUCI Outage Communications Conference in Chicago

October 28-29, 2014, Chicago, IL We are excited to be participating in a joint presentation with New Jersey utility Public Service Electric and Gas (PSE&G) at the 2014 EUCI Outage Communications Conference, “Going Beyond Customer-Focused Outage Information – Addressing New Audiences.” With increasing weather-related outages and new regulations requiring more frequent communications, many utilities are… Continue reading

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November 20, 2013

Jo-Carroll Energy Joins the Storm Center Family

Jo-Carroll Energy, a member-owned electric cooperative serving approximately 26,000 natural gas and electric accounts in northwestern Illinois, recently launched a new outage map, powered by iFactor’s Storm Center product. The new outage map offers Jo-Carroll members enhanced access to outage information in a user-friendly map that’s viewable on both personal computers and mobile devices.

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