December 14, 2012

An Interview with iFactor’s CEO: Shazir Khan Reflects on iFactor Solutions and More!

This week we were spotlighted in Cushman & Wakefield’s Tech Tenant Newsletter. Below is their interview with iFactor CEO Shazir Khan on our solutions, successes, challenges and a little advice on starting a business.

This month we were fortunate enough to interview CEO of iFactor, Shazir Khan. iFactor develops software that bridges the communication gap between utilities and their customers.

What does iFactor do?

iFactor develops software that bridges the communication gap between utilities and their customers. Our solutions optimize web and mobile communication channels and provide self-service solutions by leveraging smartphone applications and interactive map technologies. These products are changing the way utilities approach customer interaction by providing them with unprecedented tools for sharing valuable and helpful internal data. iFactor’s easy-to-manage and streamlined software applications empower utilities to improve customer satisfaction, reduce costs, and meet regulatory demands.

What do you do better than anyone else?

We craft software that is perfectly tailored to the utility industry’s communication needs. Our management team has years of experience working for utilities in outage management. Their detailed understanding of utilities’ operations is the foundation of our expertise and our dedication to customer service.

What are your biggest challenges?

The high demand for our products has presented us with the challenge of growing our company fast enough to keep ahead of sales. We are constantly on the hunt for the best individuals we can find in order to maintain the level of excellence currently found in our products and our customer service.

What are some of your recent accomplishments?

Storm Center, our flagship product, is the industry leader for online and mobile outage maps, providing nearly 100 million utility customers with access to real-time outage information.

Why would someone want to work iFactor?

When iFactor employees go to work in the morning, they travel to downtown Tempe, just off historic Mill Avenue, to the seventh floor of an office tower at Hayden Ferry Lakeside. The Hayden Ferry complex is an architectural masterpiece, and has become a Tempe icon. iFactor’s suite overlooks Tempe Town Lake, Tempe Beach Park and the Valley’s surrounding mountains. The Hayden Ferry complex is only a short distance from Mill Avenue’s shops and restaurants, which allows the team to meet frequently for lunch or happy hour. The iFactor Tempe office is just one way iFactor’s managers communicate how much they value everyone on the team.

What advice would you give people trying to start their own business today?

Build your business in an iterative manner. Avoid having to solve multiple problems in one go. You will make mistakes. Be prepared to learn about and appreciate the complications that a business has to endure in order to be successful.