May 28, 2020

New Webinar: What Do Customers Expect from Utilities Today? We Share Our Findings on June 25!

You Had Me at “Chatbot” – Billing & Payment Trends

Thursday, June 25, 2020, at 11:00 A.M. PST / 2:00 P.M. EST

The only way that utilities can truly deliver exceptional billing and payment experiences to their customers is by first understanding their behaviors and attitudes – and boy are they changing rapidly! Gathering the data yourself can be challenging. That’s why KUBRA conducted a consumer survey in 2018 and we’ve done it again in 2020.

Join us on June 25, as we share insight into the ever-changing preferences of your utility consumers at CS Week VIRTUAL TOUCH. 

In this webinar, you will: 

  • Receive an overview of the 2020 KUBRA Utility Consumer Billing Report.
  • Learn how current consumer billing and payment trends have evolved.
  • Hear predictions on where these trends are headed in the coming years.
  • Learn how to capitalize on today’s behavioral trends to offer better customer experiences.



Shaun Jackson
SVP of Marketing, KUBRA





Jordan Khamra
Senior Director, KUBRA