May 28, 2020
New Webinar: What Do Customers Expect from Utilities Today? We Share Our Findings on June 25!
You Had Me at “Chatbot” – Billing & Payment Trends
CS Week VIRTUAL TOUCH
Thursday, June 25, 2020, at 11:00 A.M. PST / 2:00 P.M. EST
The only way that utilities can truly deliver exceptional billing and payment experiences to their customers is by first understanding their behaviors and attitudes – and boy are they changing rapidly! Gathering the data yourself can be challenging. That’s why KUBRA conducted a consumer survey in 2018 and we’ve done it again in 2020.
Join us on June 25, as we share insight into the ever-changing preferences of your utility consumers at CS Week VIRTUAL TOUCH.
In this webinar, you will:
- Receive an overview of the 2020 KUBRA Utility Consumer Billing Report.
- Learn how current consumer billing and payment trends have evolved.
- Hear predictions on where these trends are headed in the coming years.
- Learn how to capitalize on today’s behavioral trends to offer better customer experiences.