October 8, 2013

Central Hudson Joins Leading U.S. Utilities Offering Text Message and Email Notifications

With the completion of text message and email notification services powered by iFactor’s Notifi solution, Central Hudson joins other leading utilities in offering improved communication to its customers.

Text Messaging Alerts banner from Central Hudson website with phone screenshot

 

 

Central Hudson bill insert image with instructions for registering for text message alertsIn a September 5, 2013 press release about the Utility’s updated notification services, James P. Laurito, President of Central Hudson, said, “This free service is provided to our customers as an additional way to stay in touch with Central Hudson, and to make information available even more quickly when they need it.” The implementation was deployed in two phases. The first phase, which provides two-way text message notifications, was completed in May 2013, and the second phase, which provides proactive notifications, was announced in September 2013.

Customers can enroll for notifications through their accounts on the Central Hudson website or by sending a text message to a dedicated short code number. The short code number is also used for two-way text messaging, which allows customers to report electric outages, receive restoration updates, or request account balances.

Customers can also receive proactive notifications from Central Hudson by text message or email when bill due dates approach, when billing statements are available, or when electric service interruptions are predicted by Central Hudson’s computer model.

Central Hudson serves approximately 300,000 electric customers and 75,000 gas customers in New York’s mid-Hudson river valley.