April 3, 2014
ConEd Adds Premise-Level Details to Its Outage Map
iFactor client Con Edison (ConEd) recently enhanced its outage map with premise-level data designed to provide customers with more specific detail about outage locations.
Prior to the update, all zoom levels of the map displayed approximate outage locations based on high-level information from the Utility’s Outage Management System (OMS). Because outage locations are determined based on outage orders in the OMS, a single outage may cover several streets or even miles, and an outage icon is placed on the map at the center of the affected area, rather than at an exact location. Now, when customers zoom in closer than the 250-foot level, they can view a new map layer that includes icons for each premise affected by an outage.
For locations where multiple addresses are too close together for the map to display separate icons, customers have the option to open a pop-up window that displays additional details, including which addresses have reported an outage. This feature is particularly useful for customers in high-occupancy premises such as apartment buildings, who can now more easily determine if an outage has already been reported for their premise.
By visually marking specific addresses on the map for which the utility has received outage reports, ConEd hopes to improve the clarity and usefulness of the information it is providing to customers. This new level of detail is expected to improve customer satisfaction and reduce call volume.