April 3, 2014

ConEd Adds Premise-Level Details to Its Outage Map

iFactor client Con Edison (ConEd) recently enhanced its outage map with premise-level data designed to provide customers with more specific detail about outage locations.

Prior to the update, all zoom levels of the map displayed approximate outage locations based on high-level information from the Utility’s Outage Management System (OMS). Because outage locations are determined based on outage orders in the OMS, a single outage may cover several streets or even miles, and an outage icon is placed on the map at the center of the affected area, rather than at an exact location. Now, when customers zoom in closer than the 250-foot level, they can view a new map layer that includes icons for each premise affected by an outage.

The ConEd outage map displays a single outage icon for each approximate outage location.

The outage map displays a single outage icon for each approximate outage location.
When customers zoom in, they can see premise-specific icons within the area affected by an outage.

When customers zoom in, they can see premise-specific icons within the area affected by an outage.

 

For locations where multiple addresses are too close together for the map to display separate icons, customers have the option to open a pop-up window that displays additional details, including which addresses have reported an outage. This feature is particularly useful for customers in high-occupancy premises such as apartment buildings, who can now more easily determine if an outage has already been reported for their premise.

 

In the Multiple Outage Detail View, addresses where an outage has already been reported are given the option to check status, while the other addresses are given the option to report an outage.

In the Multiple Outage Detail View, addresses where an outage has already been reported are given the option to check status, while the other addresses are given the option to report an outage.

 

By visually marking specific addresses on the map for which the utility has received outage reports, ConEd hopes to improve the clarity and usefulness of the information it is providing to customers. This new level of detail is expected to improve customer satisfaction and reduce call volume.