November 4, 2014

CoServ Includes Outage Map in Website Update

On October 4, CoServ upgraded its website to include an “always on” outage map powered by iFactor’s Storm Center. The map displays service disruptions and restoration information and complements CoServ’s service-disruption communication efforts on social media.

CoServ Storm Center outage map

CoServ is based in Corinth, Texas, about 30 miles north of Dallas, and serves more than 152,000 CoServ Electric Members and 85,000 CoServ Gas Customers across seven counties in North Texas.

Outage information is presented on the map in near real-time thanks to the integration of Storm Center with CoServ’s outage management and SCADA systems. The map provides CoServ members access to multiple data points, including outage start time, members affected, estimated restoration time and the cause of the outage.

CoServ’s outage map also includes a weather radar overlay that gives members a holistic picture of outages caused by storms. A custom layer tool allows admin users to share area-specific outage information and location-based resources such as ice locations on the map during large outage events.

To provide members with access to additional information, the outage map webpage banner also includes links to each of CoServ’s social media accounts, the energy company’s news feed, and an FAQ page for the map. CoServ has promoted the new outage map with an advertisement in Texas Co-op Power magazine, as well as on its website, blog and social media sites.

Texas Co-op Power advertisement showcasing the map with weather radar layer and use of icon and areas Custom Layers tool, shown by the ice cube icon and the red triangle, respectively.

Texas Co-op Power advertisement showcasing the map with weather radar layer and use of icon and areas Custom Layers tool, shown by the ice cube icon and the red triangle, respectively.
Facebook advertisement showing a big storm in CoServ’s service territory on October 10

Facebook advertisement showing a big storm in CoServ’s service territory on October 10.