December 17, 2020
Latest Podcast Episode Helps Utilities Prepare for 2021
The COVID-19 pandemic has forced utilities to rethink how they support their customers, with many shifting their focus to how they can expand payment relief programs to those who are unable to pay their monthly bills. As we anxiously wait to say goodbye to 2020, we decided to take some time to reflect on the year that’s been and look ahead to see what the future has in store for utilities.
In this episode of Experience Better: The CX Podcast™, our host talks to Braden Short, Senior Vice President of Sales and Client Success at KUBRA, to discuss the top utility trends of 2020 and shares valuable insights into how utilities can prepare for the new normal in 2021 and beyond.