December 17, 2013

Georgia Power Outage Alerts Add Value for Customers – Website Tools Make Registration Easy

Georgia Power website banner about Outage Alerts program

On November 12, Georgia Power announced the launch of a new Outage Alert service powered by the KUBRA Notifi alert and preference management solution. The service allows Georgia Power’s customers to sign up for outage alerts online or using a text message service. Alerts are sent via text message, email, or automated phone call, based on the customer’s preferences.

Although customers have been able to report outages at any time, the new outage alert program will provide subscribing customers with an estimated restoration time and the cause of the outage after a first responder arrives at the outage location and is able to evaluate the situation. Additionally, if the estimated restoration time changes by more than 60 minutes, customers will receive an updated message. Customers will also receive a final message upon power restoration.

“The Outage Alert service is one example of how we’re adding value for our customers by providing them with the information they need to make well-informed decisions during unexpected outages,” said Georgia Power vice president of distribution Leslie Sibert.

As a part of the Outage Alert service launch, Georgia Power also created a video showing customers how to sign up for alerts, provided a webpage that also includes step-by-step instructions for enrolling in outage alerts by tablet, desktop computer, or text message, and developed a list of Frequently Asked Questions (FAQ).

The outage alerts are the third phase of our Outage Communications project with Georgia Power, joining an outage map powered by our Storm Center product and a streetlight outage map powered by our StreetLight Outages product.