July 30, 2015

Gulf Power Updates Mobile App to Provide Multiple Self-Service Features

Gulf Power has completed an update to its mobile app, combining its previously separate outage and billing apps into a single, full-service solution and adding additional functionality for customers. According to a July 14 news release made by Gulf Power, “Our app gives our customers the power to connect with us wherever they are, right on their phone,” said Natalie Smith, Gulf Power spokesperson. “It offers convenient access to the information our customers may need, right at their fingertips.”

Gulf Power mobile app - Home Screen, Power Outage Reporting Tool, and Account Options
L to R: Mobile App Home Screen, Power Outage Reporting Tool, Account Options

The updated app allows customers to pay a bill, check their account balance, report a power outage, access the Gulf Power outage map, get energy efficiency tips, read the latest news, or find contact information for Gulf Power customer service. Customers who are part of the Energy Select program can also use the app to program their thermostats, providing a new home automation feature for the Utility.

Facebook ad for Gulf Power mobile app update
Gulf Power promoted the new app on Facebook (shown above) and Twitter.

The Gulf Power outage app, which is free and available for Android and iOS mobile devices, was originally released in November 2013. In addition to the mobile app, Gulf Power uses iFactor solutions for its streetlight outage map, power outage map, and alert program that sends outage alerts to customers by text message, email and telephone call. For more information about Gulf Power’s outage communications system and its performance during storms, check out our previous posts. About Gulf Power Gulf Power is an investor-owned electric utility that serves more than 435,000 customers in eight counties throughout Northwest Florida. The company’s mission is to safely deliver affordable, reliable and environmentally responsible energy to very satisfied customers in strong communities. All of Gulf Power’s common stock is owned by Atlanta-based Southern Company. Learn more at http://www.gulfpower.com/about/about.asp.