Customer experience management software that helps edge out your competition with personalized account management and improved customer experience.
Allow customers to manage their services directly from their mobile devices. KUBRA mobile app solutions provide a wide range of secure features and self-service tools designed for users on the go.
- Manage account
- Pay and view bills
- Manage voice mail
- See usage
- View network outages
- Change plans
- Get help
Give customers the ability to get in touch with you in new and convenient ways that suit their lifestyle, including text, Facebook Messenger, and Amazon Alexa. Send automated notifications directly to customers via text, email, or IVR to keep them informed.
- Information about monthly bills
- Bill reminders
- Contract terms
- Updates to account
- Data usage
- Member perks
Electronic Bill Presentment
Optimize the revenue lifecycle, improve operational efficiency, and enhance customer service with KUBRA’s cloud-based e-billing and self-service platform. We combine multiple e-bill delivery options for one-time or enrolled payments with customer self-service and analytics, outbound interactive messaging, and document archival and retrieval.
- Secure e-bill delivery
- Flexible payment options (ACH, credit, debit)
- Personalized messaging
- Alerts and notifications
- Bill consolidation
- Self-service tools
Allow customers to make last-minute, on-demand payments through digital, in-person, and voice channels using their preferred payment type. KUBRA enables you to accept payments from both customers enrolled in self-service and e-billing applications, and non-enrolled customers who prefer to make one-time, guest bill payments.
- Enrolled or non-enrolled e-payments
- Real-time payment processing
- In-person payment solutions: self-service kiosks, retail cash, and point of sale
- Multiple payment channels
- Digital wallet payment acceptance
- AI-integrated payment channels
- Payment reminders
Document Print and Mail
Benefit from an integrated service that provides sophisticated document production and distribution capabilities in highly secure and controlled environments. KUBRA can help enhance your targeted marketing efforts, reduce delivery times, and improve accuracy rates.
- Advanced address hygiene
- Data management tools
- Targeted messaging and marketing
- Distributed mail production and delivery
- On-demand document rendering
Share important information with your customers using a visual, interactive map that keeps them informed at all times.
- Network outages
- Business locations
More Than 365 Clients Choose KUBRA
- Increased Customer Satisfaction
- Reduced Cost
- Improved Compliance
- Leading-Edge Technology