Optimize the revenue lifecycle, improve operational efficiency, and enhance customer experience and service with KUBRA’s cloud-based e-billing and self-service platform. We combine multiple e-bill delivery options for one-time or enrolled payments with customer self-service and analytics, outbound interactive messaging, and document archival and retrieval.
- Secure e-bill delivery
- Flexible payment options (ACH, credit, debit)
- Personalized messaging
- Alerts and notifications
- Bill consolidation
- Self-service tools
Our telecom billing, payment, and communications solutions enable customers to pay their bills online or in person. Learn more about KUBRA's payment and communications solutions for telecom.
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Customers shouldn’t be using all of their bandwidth just to pay their wireless and cable bills. Allow customers to make last-minute, on-demand payments through digital, in-person, and voice channels using their preferred payment type. KUBRA enables you to accept payments from both customers enrolled in self-service and e-billing applications, and non-enrolled customers who prefer to make one-time, guest bill payments. See the telecom billing process benefits when you partner with KUBRA, below
- Enrolled or non-enrolled e-payments
- Real-time payment processing
- In-person payment solutions: self-service kiosks, retail cash, and point of sale
- Multiple payment channels
- Digital wallet payment acceptance (Apple Pay, Google Pay, PayPal, and Venmo)
- AI-integrated payment channels
- Payment reminders
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Benefit from an integrated service that provides sophisticated document production and distribution capabilities in highly secure and controlled environments. KUBRA can help enhance your targeted marketing efforts, reduce delivery times, and improve accuracy rates.
- Advanced address hygiene
- Data management tools
- Targeted messaging and marketing
- Distributed mail production and delivery
- On-demand document rendering
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Keep customers engaged and informed by delivering automated notifications directly to their mobile device or email.
- FAQs
- Information about monthly bills
- Bill reminders
- Contract terms
- Updates to account
- Data usage
- Member perks
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Allow customers on the move to conveniently check their accounts directly from their mobile devices. With KUBRA mobile app solutions, your customers can access a wide range of secure features and self-service tools designed for users on the go.
- Manage account
- Pay and view bills
- Manage voice mail
- See usage
- View network outages
- Change plans
- Get help
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Let customers know where you’re located using a visual, interactive map.
- Network outages
- Business locations
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Benefits
- Increased customer satisfaction: Customers appreciate our comprehensive system for managing documents, bills, and communications all in one place.
- Payment choice: KUBRA's bill pay solutions for telecom gives customers various options for paying their bills to provide a better experience.
- Reduced cost: KUBRA's telecom payment processing solutions and customer experience systems are cost-effective without compromising quality.
- Improved compliance: KUBRA is a PCI Level 1 Service Provider and is SOC 3 Compliant.
- Reduce call center volume: Our solutions let customers communicate with you through channels they're already using, reducing the load on your call center.
- Leading-edge technology: Our telecom billing solutions rely on innovative technology to deliver exceptional services for you and your customers.
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