February 9, 2016
JEA Updates Power Outage Map and Automated Alerts for Customers
JEA has added new tools to improve digital communication for its customers. The utility updated its map of power outages to use our Storm Center™ solution, and implemented our Notifi® preference management and automated communications platform to provide proactive account alerts about billing, consumption, and power outages.
The webpage for JEA’s power outage map includes a link to an online tool for reporting power outages or checking the status of a previously reported outage.
Using the Notifi Preference Center integrated with JEA’s customer self-service website, customers can enter information for one or more phone numbers to receive text message alerts and one or more addresses to receive email alerts. The subscriptions available to JEA’s customers are divided into three categories: bill-to-date notifications, outage alerts, and consumption alerts for electricity and water.
Bill-to-date notifications are sent weekly based on information from JEA’s billing system. Outage alerts are sent after a customer reports a power outage at their address. Consumption alerts are generated by usage thresholds set by the customer. When the customer’s set consumption (kWh or kgal) or dollar amount threshold is exceeded, the customer will receive an alert message on their chosen channel. For this implementation, we worked in partnership with Aclara to provide JEA customers with bill-to-date and consumption alerts powered by Aclara analytics.
The alert system allows JEA to communicate with customers the way the customers choose, providing them with timely information about billing, outages, and power and water usage.
JEA is located in Jacksonville, Florida, and proudly serves an estimated 427,000 electric, 313,000 water and 240,000 sewer customers. JEA’s goal is to provide reliable services at the best value to its customers while ensuring the area’s precious natural resources are protected.