February 20, 2018
KUBRA Speaks with Pennwell, Discusses Exciting Industry Developments
On January 23-25, KUBRA attended DistribuTECH 2018 in San Antonio, Texas. During the show, KUBRA VP of Utility Solutions, Brad Sileo, spoke with Pennwell Editor-in-Chief Teresa Hansen about KUBRA IQ, implicit consent alerts, and the Outage Data Initiative.
Sileo explains that KUBRA IQ takes self-service customer interactions to the next level with solutions that utilize human-like speech to help customers complete a range of tasks from paying a bill to reporting a power outage to understanding how to reduce their energy usage. KUBRA IQ offers natural language processing, multi-channel use, and machine learning capabilities.
The duo also discusses opportunities for utilities to send implicit consent alerts to customers. Based on the newest TCPA clarification, utilities now have implied consent to send customers alerts about items considered “closely related” to their utility service, such as bill assistance programs, payment due dates, outages, service interruptions, and field work.
To conclude, Sileo offers insight on the Outage Data Initiative. KUBRA, along with the Electric Power Research Institute (EPRI) and other utility industry vendors, is helping utilities publish outage and restoration information using the messaging structure defined by the ODI workgroup. At DistribuTECH, KUBRA showcased the data as an integration on its industry-leading Storm Center outage map. This integration represents the first aspect of ODI integration into KUBRA’s suite of customer experience solutions for utilities.