October 28, 2020
New Podcast Episode! Georgia Power’s Guide to Outage Communications
Often customers only interact with their utilities about once or twice a year, and it’s usually because there’s a power outage. As you know, that makes it challenging to build a positive customer experience. Georgia Power, an industry leader in customer satisfaction, has shown that this can be overcome with effective, consistent, and proactive outage communications. With years of experience and fine-tuning under its belt, Georgia Power has outage communications down to a science.
In this episode of Experience Better: The CX Podcast™, we speak with John Zumbado, Senior Engineer at Georgia Power, to find out how the company successfully communicates with its 2.6 million customers during power outages.